Terms and Conditions
This document sets out the Terms and Conditions you need to be aware of when using the website and services of Dr Kathleen & Team. Please take a moment to read them, as they set out your important rights and obligations Dr Kathleen & Team cares about making sure we both know where we stand.
Customers visiting this website, using our services, or submitting an order agree that you are over the age of 18 and are willing to be bound by the following terms and conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us. Dr Kathleen & Team reserves the right to make changes to this website and these terms and conditions at any time.
All products and services advertised on this website and in-clinic are offered in compliance with New Zealand Consumer Law. Products include naturopathic consultations, health and Lifestyle programs, Functional medicine recommendations and functional testing/pathology.
General Disclaimer
The information contained on the Dr Kathleen & Team website and social media channels are not intended as a substitute for medical advice, nor medical care. If you have health concerns, contact your qualified healthcare provider for individualized advice.
Through the website and our social media sites you can link to other websites, which are not under the control of Dr Kathleen & Team. We have no control over the nature, content, and availability of those sites. Please contact those sites directly for any issues.
The Dr Kathleen & Team website may contain external links, however once you use these links, we are not responsible for the protection or privacy of any information that you provide when visiting these websites. We encourage you to read their privacy policy before disclosing any personal information.
Intellectual Property
The content of the Dr Kathleen & Team website and our Health Programs is protected by copyright. No portion of this website or the Programs may be copied or replicated in any form without the written consent of Dr Kathleen & Team.
Payment Terms
Payments for Consultations
Payment for individual naturopathic consultations and medicinals can be made by Online direct payment through or online website payment portal.
Online/Telephone consultations are not eligible for a rebate from your Private Health Insurance. Please check directly with your Health insurance provider to determine your eligibility if any.
Shipping and Delivery
Delivery Method
We use a range of couriers as well as New Zealand Post.
Delivery Times
Please allow between 1-5 working days for dispatch from our suppliers depending on the current volume of orders. Once in the postal system it can take 1-3 business days for domestic deliveries. Rural customers should allow an extra 1-3 business days for delivery (Rural delivery incurs extra cost). We cannot be held liable for any deliveries which fall outside these times.
Refunds
Please choose your items carefully as we do not offer a refund for change of mind on consultations, Wellness programs, naturopathic testing, functional pathology, nutritional supplements, Packages. Unless a product has a fault or may have been tampered with at the time of sale, Dr Kathleen & Team is under no obligation to replace the product or give a refund on an unwanted medicinal. Once packages have been purchased, unless there is concern that it has not met standards of offering, there are no refunds once purchase has been completed. Under the National Health Act and Medsafe Guidelines for safe practice and dispensing of medicines, it is illegal for a practitioner to re-dispense medicine that has already been dispensed to another patient.
Acceptance of Goods
On receiving an order, you are responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is your responsibility to notify Dr Kathleen & Team or the supplier Direct as soon as possible. In this event please contact us.
Cancellation Policy
Naturopathic & Integrative/Functional Practitioner Consultations
Life sometimes gets in the way. If you need to cancel your consultation, please kindly provide at least 48 hours’ notice, to allow me to offer your spot to others who may be needing the appointment. If 48 hours’ notice is not provided you will be charged 100% of the consultation fee. No shows are charged the full fee.
Wellness Plans
Please select carefully as we do not allow for cancellations of Wellness plans once your order has been placed. In the event of a no show for a scheduled consultation during your program, your appointment will be forfeited.
Naturopathic Testing & Functional Pathology
Please select carefully as we do not allow for cancellations for these services once your order has been placed.
Warranty
We strive to ensure all orders dispatched in perfect condition. If for some reason there is a problem with your order, please contact us as soon as possible. Please include your name, order details and the problem with your item. We will work with you closely to ensure we rectify the issue as soon as possible. Where a product is faulty, you are entitled to a refund or exchange (where available).
Contact
The best way to contact Dr Kathleen & Team is via email or telephone, during business hours 9am – 5pm. We are usually in-clinic consulting with patients or delivering workshops during the day, however, will respond to you as soon as possible.
Dispute Resolution
Dr Kathleen & Team is located in New Zealand. This agreement is subject to the governing law of New Zealand.
If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Dr Kathleen & Team agree to make a genuine effort to resolve the dispute through negotiation and discussion.
