In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company which includes Dr Kathleen, Dr Kathleen’s Practice and individuals employed or in official capacity for the aforementioned. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing New Zealand Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

All materials and information presented on this site by us are intended to be used for educational and general information purposes only. It is not intended as medical advice or as a means to diagnose, treat, cure or prescribe for any particular condition or disease. You assume all responsibility for the treatment, which may be undertaken as a result of the information on this site, or treatment recommended by any other party.

We not only stock health related products, but also provide you with a wealth of valuable information that will help you to make better informed decisions about your purchases. Our goal is to educate you about functional/natural health and the benefits of this holistic approach and the value of good nutrition, lifestyle, and evidence-based supplementation. Our aim is to provide information so you can ‘take control of your health’ and make informed choices regarding your own health

While every effort has been made to offer current and accurate information, errors can occur. The Company does not warrant that this website, various services provided through this website and any information, or other material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components. Furthermore, this site may contain reference to certain laws and regulations. Laws and regulations will change over time and should be interpreted only in light of particular circumstances. Information provided on this website is provided “as is”, with no guarantees of completeness, accuracy or timeliness and without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability and fitness for any particular purpose. The Company expressly excludes all liability, to the extent permitted by the law, for any loss or damage that may arise directly or indirectly from or in connection with this website.

No warranties, implied or expressed, are given in relation to the accuracy of the information available on this web site or that the information complies with any laws, rules, regulations, procedures, codes or governmental directives, outside of the jurisdiction of New Zealand.

Price and availability information is subject to change without notice.

Certain links may be provided on this website, which will lead to websites maintained by individuals or organisations over which we have no control. The company makes no representations and provides no warranties regarding the accuracy or any other aspect of the information located on such websites.

The responsibility for any opinions, advice, statements, or other information contained in any articles or texts posted or transmitted on this website resides solely with the author and may not necessarily reflect opinions and policies of Dr Kathleen’s Practice, Dr Kathleen or it’s employees.

We take your privacy seriously. This Privacy Policy sets out generally how we may gather, use, disclose, and manage personal information received through this website.

Personal information means information or opinions about an individual whose identity is apparent or can reasonably be ascertained from the information collected.

During the course of information collected for patients/clients who are under consultation and care at Dr Kathleen, privacy is strictly held and adhered to and is protected under strictly held as confidential under practitioner/client laws and ethics.

During the course of dealing with you through this website, we may collect basic personal information about you, such as your name, address and contact details. We may also request other specific information from you relating to the goods or services that you wish to obtain.

We will only collect personal information from you with your prior knowledge and consent. You can access our website and browse the site without disclosing personal information.

We will only use personal information provided by you for the purposes for which it was collected and we will not disclose your personal information to a third party, except when it is required to facilitate a service you have requested.

We ensure that your personal information will not be disclosed unless law requires it or to prevent or investigate suspected unlawful activity.

We have implemented security technology and policies, rules and measures to reasonably protect the personal information under our control against: unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss.

Generally we will only use or disclose your personal information as follows:

To provide the product or service you have requested or to answer your inquiry.

  • To third parties where we have retained those third parties to assist us to provide the products or services you have requested. For example we may contract with third parties to assist us with functions such as deliveries.
  • To different parts of Dr Kathleen’s organisations to enable the development and marketing of other products and services and to improve our customer service in general.
  • For direct marketing of products or services. We will not contact you in this way without obtaining your prior consent and providing you with the opportunity to decline any further marketing communications.
  • Where otherwise legally permitted.

We will remove personal information from our systems where it is no longer required (except where archiving is required).

We will comply with any applicable privacy legislation when dealing with personal information. If you would like any further information or have any queries, problems or complaints relating to our General Privacy Policy, please to not hestitate to contact us

We will do everything we can to work with any concern you raise.


We are committed to protecting your privacy through this website’s secure service, and strict adherence to privacy laws. This Privacy Statement applies to the use of Online and the data collected by Dr Kathleen Online.

Dr Kathleen Online is a secure online customer services portal to provide support to Dr Kathleen’s customers and allow them to:

Obtain current up-to-date information on all Dr Kathleen’s products, including overview information, downloads, hardware specifications, release notes and FAQ’s;
lodge support requests online;
pay online; and
recover and change password and password information.
By using Dr Kathleen Online you agree to be bound by this Privacy Statement and the Terms of Use for Dr Kathleen Online.

Collection of personal information

You are free to browse Dr Kathleen Online without signing up or sharing any personal information. If you would like to receive information such as newsletters, valuable up-to-date latest research and other resource/information you are required to first create on online account. To create an account, you must provide up-to-date customer information such as name, address, password, designation, e-mail address, city, postal code, country/region and telephone number (only mandatory for Paypal). You may review and modify this information at any time by signing into your Dr Kathleen Online account and editing your account profile. We may request other optional information for example with special promotions, but we clearly indicate that such information is optional. You can review, modify, add, or delete any optional account information by signing into your Dr Kathleen Online account and editing your account profile.

An administrator, or any other person authorised by the customer who has provided Dr Kathleen with personal information about any other person must ensure that they have appropriate permission to provide us with that information. Each administrator that provides us with personal information about any person represents, warrants and agrees that they provide (and are authorised by the relevant person to provide) to us permission for all personal information that they provide to us to be used as described in this Privacy Statement.

Storage of information

Any information or records you maintain with a Dr Kathleen Online account will be hosted on servers in a secure environment by a commercially reputable hosting vendor using best-practice industry standards and security techniques.

How we may use your personal information

Dr Kathleen collects and uses your information to operate, improve and deliver Dr Kathleen Online, and to carry out the transactions you have requested. These uses may include providing you with more effective customer service; making Dr Kathleen Online or its services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies.

Dr Kathleen may occasionally hire other companies to provide services on our behalf, such as website hosting; packaging, mailing; and sending information about our products, special offers, and other new services. If we provide personal information to such companies, we only provide the personal information they need to deliver these services. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.

Dr Kathleen may disclose personal information if required to do so by law or in good faith or belief that such action is necessary to: comply with the law; comply with legal proceedings served on Dr Kathleen; protect and defend the rights or property of Dr Kathleen and our family of websites; or act in urgent circumstances to protect the personal safety of users of Dr Kathleen’s products or members of the public. Information collected through Dr Kathleen Online will be stored and processed in New Zealand.

Security Policy

When any information is uploaded to your Dr Kathleen Online account, it is sent over the Internet using Secure Sockets Layer (SSL) protocol. This method encrypts the information to help prevent others from reading it while it is in transit from your computer to Dr Kathleen Online.

Dr Kathleen has incorporated all reasonable measures to protect your information, however, we are reliant upon you to do the same.

Dr Kathleen cannot be held liable in any way for events beyond our control or for accidental or unauthorised access of your information.

Accidental access could be obtained by leaving yourself logged on and leaving your computer unattended, ‘over-the-shoulder’ access, or from unsecure print-outs of your information.

Unauthorised access could involve someone who is known to you guessing your password or a stranger/hacker circumventing our security measures. Social engineering is the easiest way to achieve unauthorised access to your information. To prevent this, never give your access details to any unauthorised person.

What are delivery timeframes?

Delivery times on your order are 2-3 business days approximately from date of order. This relates to test kits purchased from the Shop Section of the website. The test kits are administered and sent by Nutrisearch.

Beat Burnouts books (author Dr Kathleen), should arrive within 2-5 days of your order being placed.

Do you ship to countries other than N.Z?

We do not export any items sold on this site overseas. This means we only deliver to New Zealand addresses.

Online credit card payment facility

Dr Kathleen offers an online credit card payment facility to enable customers to pay for products or services received from Dr Kathleen.

Credit cards accepted

Dr Kathleen’s online credit card payment facility accepts the following credit cards:


Transaction currency

All payments made to Dr Kathleen via the online credit card payment facility are denominated in the currency specified on the form at the time of payment. You have the option to choose what currency you wish to pay in.

Refund Policy

The online credit card payment facility enables customers to pay for products and services received from Dr Kathleen. Please choose carefully if purchasing test kits from our online system as refunds are made in line with the policy at the time noted within this website and any changes are at the sole discretion ofmanagement for Dr Kathleen’s Practice, which may occur from time to time. If you are uncertain about the suitability of a test or requires further information we are here to help. Please write to us at and clearly state your query(ies). Dr Kathleen, or her staff, will reply to your enquiry.

Requests for such refunds should be in writing and addressed or emailed to:

Our contact

Dr Kathleen complies with both the Fair Trading Act and the Consumer Guarantees Act.

E-mail controls

To keep you informed of the latest improvements, Dr Kathleen may send you newsletters, latest research/articles and promotions where you have consented to receiving them. If you have consented to receive these newsletters, latest research/articles and promotions but no longer wish to receive them, you can unsubscribe at any time through the “unsubscribe” link listed in these communications.

Use of cookies

We only use temporary cookies on Dr Kathleen Online which are deleted upon you signing out. The cookies contain no personal information.

Changes to this privacy statement

We may occasionally update this Privacy Statement. When we do, we will also revise the “last updated” date at the top of the Privacy Statement. We encourage you to review this Privacy Statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Dr Kathleen Online constitutes your agreement to this Privacy Statement and any updates.

Online shopping terms of use

You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.

Dr Kathleen Privacy Policy applies in respect of all personal information collected from you

Your order becomes effective upon successful transmission after you press “Submit Payment” on the website. You cannot cancel the order after that time. You must pay for delivery in addition to the price of the goods, as shown on the website when you complete your order, unless stated otherwise or waived as per promotions and coupons.

We are unable to accept liability if the delivery of your Goods are late or if stock is not available in time for scheduled delivery.

Risk in the Goods passes to you on delivery. We do not accept liability for any loss, theft or damage to the Goods after delivery.

Dr Kathleen warrants that the Goods or Services are fit for their usual purpose, are merchantable and meet any description we have provided. All other warranties and representations, except those which are non-excludable in law, are excluded. If the Goods or Services are defective or do not meet these warranties, we will refund the price or replace the Goods or resupply the Services. We exclude liability for indirect or consequential loss.

If we cannot accept payment from your credit card the order will not be processed.

These conditions are governed by laws of the New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Intellectual property rights

We hold all copyright and other intellectual property rights in the website and all content on the website, unless the content is identified as being the property of another party. You may reproduce (electronically or in hard copy) and use our content for your personal use only. In all other circumstances you must get our written consent before reproducing or otherwise using our content. If you wish to use any third party content identified as such on the website you must obtain the prior consent of the relevant owner. This includes content of websites you access via links from the website.


The easiest and quickest way to contact us is my email. We also have a direct dial practice line.


P: +64 (0) 9 973 0070

While you may post/courier us items, we cannot guarantee or offer any liability recourse if the goods do not arrive.

This company is registered in Arkles Bay, Whangaparaoa, New Zealand.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of New Zealand govern these terms and conditions. By accessing this website and using our service and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the New Zealand courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.

These terms and conditions form part of the Agreement between the customer (you) and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.