We are committed to protecting your privacy through this website’s secure service, and strict adherence to privacy laws. This Privacy Statement applies to the use of Dr Kathleen.com Online and the data collected by Dr Kathleen Online.
Dr Kathleen Online is a secure online customer services portal to provide support to Dr Kathleen’s customers and allow them to:
obtain current up-to-date information on all Dr Kathleen’s products, including overview information, downloads, hardware specifications, release notes and FAQ’s;
lodge support requests online;
pay online; and
recover and change password and password information.
Collection of personal information
You are free to browse Dr Kathleen Online without signing up or sharing any personal information. If you would like to receive information such as newsletters, valuable up-to-date latest research and other resource/information you are required to first create on online account. To create an account, you must provide up-to-date customer information such as name, address, password, designation, e-mail address, city, postal code, country/region and telephone number (only mandatory for Paypal). You may review and modify this information at any time by signing into your Dr Kathleen Online account and editing your account profile. We may request other optional information for example with special promotions, but we clearly indicate that such information is optional. You can review, modify, add, or delete any optional account information by signing into your Dr Kathleen Online account and editing your account profile.
An administrator, or any other person authorised by the customer who has provided Dr Kathleen with personal information about any other person must ensure that they have appropriate permission to provide us with that information. Each administrator that provides us with personal information about any person represents, warrants and agrees that they provide (and are authorised by the relevant person to provide) to us permission for all personal information that they provide to us to be used as described in this Privacy Statement.
Storage of information
Any information or records you maintain with a Dr Kathleen Online account will be hosted on servers in a secure environment by a commercially reputable hosting vendor using best-practice industry standards and security techniques.
How we may use your personal information
Dr Kathleen collects and uses your information to operate, improve and deliver Dr Kathleen Online, and to carry out the transactions you have requested. These uses may include providing you with more effective customer service; making Dr Kathleen Online or its services easier to use by eliminating the need for you to repeatedly enter the same information; and performing research and analysis aimed at improving our products, services and technologies.
Dr Kathleen may occasionally hire other companies to provide services on our behalf, such as website hosting; packaging, mailing; and sending information about our products, special offers, and other new services. If we provide personal information to such companies, we only provide the personal information they need to deliver these services. They are required to maintain the confidentiality of the information and are prohibited from using that information for any other purpose.
Dr Kathleen may disclose personal information if required to do so by law or in good faith or belief that such action is necessary to: comply with the law; comply with legal proceedings served on Dr Kathleen; protect and defend the rights or property of Dr Kathleen and our family of websites; or act in urgent circumstances to protect the personal safety of users of Dr Kathleen’s products or members of the public. Information collected through Dr Kathleen Online will be stored and processed in New Zealand.
When any information is uploaded to your Dr Kathleen Online account, it is sent over the Internet using Secure Sockets Layer (SSL) protocol. This method encrypts the information to help prevent others from reading it while it is in transit from your computer to Dr Kathleen Online.
Dr Kathleen has incorporated all reasonable measures to protect your information, however, we are reliant upon you to do the same.
Dr Kathleen cannot be held liable in any way for events beyond our control or for accidental or unauthorised access of your information.
Accidental access could be obtained by leaving yourself logged on and leaving your computer unattended, ‘over-the-shoulder’ access, or from unsecure print-outs of your information.
Unauthorised access could involve someone who is known to you guessing your password or a stranger/hacker circumventing our security measures. Social engineering is the easiest way to achieve unauthorised access to your information. To prevent this, never give your access details to any unauthorised person.
What are delivery timeframes?
Delivery times on your order are 2-3 business days from date of order.
Do you ship to countries other than N.Z?
We do not export any items sold on this site overseas. This means we only deliver to New Zealand addresses.
Online credit card payment facility
Dr Kathleen offers an online credit card payment facility to enable customers to pay for products or services received from Dr Kathleen.
Credit cards accepted
Dr Kathleen’s online credit card payment facility accepts the following credit cards:
All payments made to Dr Kathleen via the online credit card payment facility are denominated in the currency specified on the form at the time of payment. You have the option to choose what currency you wish to pay in.
The online credit card payment facility enables customers to pay for products and services received from Dr Kathleen. Please choose carefully if purchasing from our online system as refunds are made at the full discretion of management for Dr Kathleen’s Practice, and any refund will be less our actual costs incurred in receiving and processing the payment.
Requests for such refunds should be in writing and addressed or emailed to:
Dr Kathleen complies with both the Fair Trading Act and the Consumer Guarantees Act.
To keep you informed of the latest improvements, Dr Kathleen may send you newsletters, latest research/articles and promotions where you have consented to receiving them. If you have consented to receive these newsletters, latest research/articles and promotions but no longer wish to receive them, you can unsubscribe at any time through the “unsubscribe” link listed in these communications.
We only use temporary cookies on Dr Kathleen Online which are deleted upon you signing out. The cookies contain no personal information.
Changes to this privacy statement
We may occasionally update this Privacy Statement. When we do, we will also revise the “last updated” date at the top of the Privacy Statement. We encourage you to review this Privacy Statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Dr Kathleen Online constitutes your agreement to this Privacy Statement and any updates.
You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.
Your order becomes effective upon successful transmission after you press “Submit Payment” on the website. You cannot cancel the order after that time. You must pay for delivery in addition to the price of the goods, as shown on the website when you complete your order, unless stated otherwise or waived as per promotions and coupons.
We are unable to accept liability if the delivery of your Goods is late or if stock is not available in time for scheduled delivery.
Risk in the Goods passes to you on delivery. We do not accept liability for any loss, theft or damage to the Goods after delivery.
Dr Kathleen warrants that the Goods or Services are fit for their usual purpose, are merchantable and meet any description we have provided. All other warranties and representations, except those which are non-excludable in law, are excluded. If the Goods or Services are defective or do not meet these warranties, we will refund the price or replace the Goods or resupply the Services. We exclude liability for indirect or consequential loss.
If we cannot accept payment from your credit card the order will not be processed.
These conditions are governed by laws of the New Zealand. You submit to the non-exclusive jurisdiction of the courts of New Zealand.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Intellectual property rights
We hold all copyright and other intellectual property rights in the website and all content on the website, unless the content is identified as being the property of another party. You may reproduce (electronically or in hard copy) and use our content for your personal use only. In all other circumstances you must get our written consent before reproducing or otherwise using our content. If you wish to use any third party content identified as such on the website you must obtain the prior consent of the relevant owner. This includes content of websites you access via links from the website.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.
This company is registered in Arkles Bay, Whangaparaoa, New Zealand.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of New Zealand govern these terms and conditions. By accessing this website and using our service and buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the New Zealand courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Notification of Changes
These terms and conditions form part of the Agreement between the customer (you) and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.