FAQs

Consultations

All our practitioners operate remotely, so all consultations are conducted via Zoom or phone.

If you would like to book an appointment to see one of our amazing practitioners, please click here or contact the office on +64 9 9730070

We operate completely remotely so all consultations are conducted via Zoom or phone.

By creating an online business, it enables us to have a diverse range of practitioners with expertise, experience, and passion for their work from all areas of New Zealand and overseas countries.

If you would like to book an appointment to see one of our amazing practitioners, please click here or contact the office at +64 9 9730070

Once your appointment is confirmed – we will send you a booking confirmation via email. Contained in the booking confirmation is a link to complete the Client Information Form.
Follow this link: https://drkathleen.co.nz/consultation/client-form/
Sending this information to us ahead of your appointment provides Dr Kathleen and her office all the necessary details prior to seeing you. This provides more valuable time for you to consult with Dr Kathleen directly.

If you have booked a zoom consultation, you will be emailed the zoom link 48 hours before your appointment date.

If you have booked a phone consultation, please make sure that you have provided us with an active and correct phone number at the time of booking your consultation.

While our practitioners have studied many of the same subjects as conventional doctors, none of our practitioners are GPs or medical doctors. We recommend that you maintain a relationship with your primary healthcare provider.

We are not able to prescribe any pharmaceutical medications but provide high-quality nutritional supplementation & herbals as well as guidance around lifestyle and dietary support.

We do not attempt to treat, cure, or diagnose any diseases or specific conditions. We encourage you to seek advice from your medical professional. However, what we do is investigate underlying imbalances in biochemistry, lifestyle habits, dietary choices, and emotional well-being to rectify imbalances in the body to support the body to heal.

If you have them;
Any blood test results you have from the past year that you have not provided previously to Dr Kathleen’s Practice;
Any other medical information you think will be helpful;
Information about existing supplements and medications you are currently taking;
Please refrain from wearing nail polish on the day.
All additional information pertaining to the above should be emailed to reception@drkathleen.co.nz

While we can make great strides in our wellbeing through healthy dietary choices, some people have genetic SNPs, significant nutrient deficiencies or malabsorption issues as discovered through our functional pathology testing, and this may require additional support with high-quality practitioner only supplementation to rectify any underlying chemical imbalances.

Your privacy is extremely important to us and any information that you share will be kept in a confidential and secure file.

We will never share your information with anyone else without your permission first.

We are very happy to see and support people of all ages and stages of life.

Being an all-women team of practitioners who have all been through our own health journeys makes us especially passionate to share our advice with other women, but we also love to serve and support other people’s needs as we cover a full gamut of services that are not specific to women’s health only such as gut health, adrenal health, and hormonal balance. Please feel free to contact us for more information.

If you would like to book an appointment to see one of our amazing practitioners, please click here or contact the office at +64 9 9730070  

Online orders

As a global company, we are able to ship to several overseas countries, or we will be able to provide shipping directly to you via our overseas brand partners.

Freight costs and shipping time will vary depending on your location.

If you are a New Zealand customer, it is usually 2-4 days shipping with an extra 2 days if you are living in a rural area.

Shipping to Australia usually takes 5-7 days with another 2-3 days if you are in an area outside normal delivery routes.

Shipping to all other countries is dependent on which country you are from, and freight costs will be quoted at the time of placing your order.

Test Kits

The testing that our functional medicine practitioners offer is comprehensive and although many GPs or medical practices may offer some degree of similar testing, we often find that they don’t provide the level of comprehensive information that the testing we are able to offer can provide.

Freight costs and shipping time will vary depending on your location.

Typically, it takes 4-5 weeks to get test results back from the time that you send your samples to the receiving lab.

Most of our testing is very comprehensive and we have chosen the best labs that we know to make sure that we can provide you with a full range of information. Because of this, most of our testing is done offshore in either Australia or the USA.

Once your test results are received by us, your practitioner will go through the results and analyse them. Once this is done, we will be able to contact you to make an appointment so they can go over the results with you.

Yes, as part of our duty of care, all clients must have a consultation with their practitioner to go over test results.

Once your practitioner receives your test results, they will go through them all and carefully analyse and interpret them. With the results as well as your general health information and history from your initial consultation, they will be able to create a comprehensive wellness plan specifically tailored to your health requirements. An appointment by either Zoom or phone is then booked for you so they can go over the results and your wellness programme.

Once we receive your test results, they will be placed under review by your functional naturopathic practitioner where they will put together a comprehensive wellness programme that is individually tailored to your specific health requirements. This will then be emailed to you along with your test results just before your appointment so you will be able to discuss them with your practitioner during your consultation.

Nutrisearch Ltd are the supply company for all our test kits in New Zealand. You can call them toll free in New Zealand on 0800 88 44 33, but as we are a global company we use several other professional laboratories for our testing services worldwide. If you are based outside of New Zealand, please feel free to contact our office on +64 9 9730070 or email reception@drkathleen.co.nz for guidance on any test kit queries you may have.

Please refer any technical questions you have regarding taking a test sample or about the test kit components to our client care and operations manager at reception@drkathleen.co.nz.

Alternatively, you may call the office on +64 9 9730070

3 – please contact us if you wish to purchase more than 3 tests online, or have any queries about which tests in general may be appropriate for your needs.

Please note: If ordering a Fitgenes Health and Wellness Genetics Profile, this requires a full 1-hour consultation. i.e. you cannot add another test if purchasing this test. Once you have met with Dr Kathleen she can discuss any additional testing needs.