FAQ – Test Kits

How long will the test results take?

Because we need time to have the results sent back to us we advise booking 5 weeks ahead (from the time the lab receives your specimen) to allow for test results to be returned to us.

Do I have to have a consultation?

Yes. A consultation with Dr Kathleen is required, to discuss and translate the test results, alongside reviewing your general health and wellbeing. This can be completed by Skype, telephone (anywhere in the world including New Zealand) or in person by visiting Dr Kathleen’s Whangaparaoa Practice in New Zealand.
Book here: http://drkathleen.co.nz/consultation/appointment/

Is there an ideal time to book a consulation?

Because we need time to have the results sent back to us we advise booking 5 weeks ahead (from the time the lab receives your specimen) to allow for test results to be returned to us.

Who actually conducts the test?

Nutrisearch. You can call them toll free in New Zealand on 0800 88 44 33. If you are based in Australia please call 1800 177 959. If calling from another country outside of New Zealand or Australia please call +64 (6) 8777-230. For all email enquiries info@nutrisearch.co.nz 

What do I end up with and how are the results translated to me?

Once Dr Kathleen’s office receives your test results we will send them to you in the first instance, via email. They will be placed under review by Dr Kathleen and then you will be able to discuss them at your allotted consultation time.
After your consultation with Dr Kathleen you will be sent all relevant notes and her recommendations in writing.

Who do you contact for any technical queries about taking the test?

Nutrisearch. You can call them toll free in New Zealand on 0800 88 44 33. If you are based in Australia please call 1800 177 959. If calling from another country outside of New Zealand or Australia please call +64 (6) 8777-230. For all email enquiries info@nutrisearch.co.nz

What are the maximum amount of tests you can take?

3 – please contact us if you wish to purchase more than 3 tests online, or have any queries about which tests in general may be appropriate for your needs.

Please note: If ordering a Fitgenes Health and Wellness Genetics Profile, this requires a full 1-hour consultation. i.e. you cannot add another test if purchasing this test. Once you have met with Dr Kathleen she can discuss any additional testing needs.

I’ve booked a Skype or telephone consultation

Please provide your Skype name or the best number to reach you on. This can be emailed to reception@drkathleen.co.nz and will be added to your file in preparation for your consultation.

What are delivery timeframes

Delivery times on your order are 2-3 business days from date of order.

Do you ship to other countries?

We do not export any items sold on this site overseas. This means we only deliver to New Zealand addresses.

FAQ – Consultations

How do I book a consultation?

Book here: http://drkathleen.co.nz/consultation/appointment/
Dr Kathleen’s office is located in Arkles Bay, Whangaparaoa and she also consults via Skype or phone.

I've booked online now what?

Once your appointment is confirmed – we will send you a booking confirmation via email. Contained in the booking confirmation is a link to complete the Client Information Form.
Follow this link: http://drkathleen.co.nz/consultation/client-form/
Sending this information to us ahead of your appointment provides Dr Kathleen and her office all the necessary details prior to seeing you. This provides more valuable time for you to consult with Dr Kathleen directly.

Is there anything else I need to provide?

If you have them;
Any blood test results you have from the past year that you have not provided previously to Dr Kathleen’s Practice;
Any other medical information you think will be helpful;
Information about existing supplements and medications you are currently taking;
Please refrain from wearing nail polish on the day.
All additional information pertaining to the above should be emailed to reception@drkathleen.co.nz or faxed to (09) 959 0314